Shipping policy
Thank you for shopping with us. Below is our shipping policy for all high-pressure hose orders.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be prepared for shipment from our international warehouse.
Shipping Locations
We currently ship worldwide, with primary delivery coverage in the United States, United Kingdom, and Australia.
Shipping Times
Because our products are shipped directly from our overseas supplier, estimated delivery times are as follows:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 8–16 business days
- Other International Locations: 10–20 business days
Please note that shipping times may vary depending on customs processing, local postal services, and seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. In some cases, we may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties or import taxes. These charges are the responsibility of the customer and vary by country.
Delays
While we strive to deliver your order within the estimated timeframe, delays can occur due to factors beyond our control such as customs inspections, carrier issues, or high demand periods.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact your local courier first. If you still need assistance, reach out to our support team.
Contact Us
If you have any questions about your order or shipping, please contact our support team at any time.